Welcome to New Modern Dress’s FAQ section. Here you’ll find answers to common questions about our products, delivery, returns and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].
About Our Products
What styles of clothing do you offer?
We specialise in bold, contemporary fashion for the modern woman. Our collections include:
- Wedding Guest Dresses (perfect for special occasions)
- Statement Co-ords (coordinated sets for effortless style)
- Trend-forward pieces in our Coming Soon section
- Seasonal edits like The Holiday Edit
- Wardrobe essentials from our Dresses and Trousers & Skirts collections
How do I know what size to order?
Each product page includes detailed size measurements. We recommend comparing these with your own measurements for the best fit. Our styles tend to run true to size, with some designed for a more tailored or relaxed fit as indicated in the product description.
Do you offer sustainable fashion options?
Yes! We’re proud to offer sustainable viscose options in our Dresses collection and are continuously working to expand our eco-conscious offerings. Look for sustainability information in individual product descriptions.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting the account registration page. Having an account allows you to track orders, save favorites, and check out faster.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.
Delivery & Shipping
What delivery options do you offer?
We offer two delivery options tailored to your needs:
- Express Delivery (£12.95): 10-15 business days via DHL/FedEx with priority handling and real-time tracking
- Free Standard Delivery: For orders over £50, 15-25 business days via EMS with tracking included
Do you ship internationally?
Yes! We ship globally, excluding some Asian and remote regions. International customers may be responsible for customs fees, which vary by country.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier’s website (DHL, FedEx, or EMS depending on your chosen shipping method).
What if my delivery is taking longer than estimated?
Delivery times are estimates and can occasionally be affected by factors beyond our control like customs processing or carrier delays. If your order is significantly delayed, please contact us at [email protected] and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, with tags attached and in original packaging. Some exclusions may apply (see next question).
Are all items eligible for return?
Most items are returnable, but please note:
- Final sale items from our Last Chance section cannot be returned
- For hygiene reasons, certain accessories may be non-returnable
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Returns are at the customer’s expense unless the item is faulty.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund has been processed.
Additional Questions
How do I contact customer service?
Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Where is New Modern Dress based?
Our company is located at 60 Market Passage, Cambridge, GB CB2S 4PI. While we don’t have a physical store open to the public, we’re proud to serve customers worldwide through our online boutique.
Do you offer gift cards or gift wrapping?
Currently we don’t offer gift cards or gift wrapping, but this is something we’re considering for future updates to our service!
“Fashion should empower, not intimidate – that includes making every aspect of your shopping experience seamless and stress-free.” – The New Modern Dress Team